Company Overview:
Located in Cambridge, MA and founded in 2009 by top scientists from Harvard, MIT, and Tufts, in the fields of aging, genetics, and biology, InsideTracker is a personal health analysis and data driven wellness platform designed to provide insights and recommendations that help people live healthier longer. InsideTracker combines data from blood, DNA and wearable devices to create a personalized health dashboard. We analyze your biological data to provide a clear picture of what's going on inside your body and provide science-backed recommendations so you can take control of your health.
We are a passionate and ambitious team in a period of rapid growth; all driven by our goal of providing a best-in-class wellness solution to transform how we live healthier and longer. InsideTracker has helped over 100,000 people live healthier longer with 90% of them making meaningful changes to their lifestyle based on the company’s personalized recommendations and actionable insights.
Position Overview:
We are committed to delivering innovative solutions and exceptional value to our customers and stakeholders and are ready to take the next step in our journey. Reporting to the CEO, InsideTracker is seeking a visionary, skilled, and hands-on Head of Product Design and User Experience to create groundbreaking and user-centered products that enhance personal health management. In this role, you will lead a team responsible for shaping the overall user experience and design strategy, aligning it with our mission to provide data-driven wellness solutions. You will collaborate closely with cross-functional teams to ensure our products not only meet but exceed the expectations of our diverse user base. The ideal candidate will possess a deep understanding of UX design principles, a strong background in product design and development, and experience in leveraging AI and LLM (large language models) to enhance the user experience.
Key Responsibilities:
● Develop and implement a comprehensive UX design strategy that aligns with InsideTracker’s vision and goals, ensuring a cohesive and delightful user experience across all platforms.
● Act as player/coach. Build and manage a small team, be hands-on, and lead by example.
● Drive the development of user-centered designs and experiences based on comprehensive user research, usability testing, and data analysis.
● Advocate for the user, ensuring their voice is represented throughout the product development lifecycle.
● Stay informed about industry trends, user behavior, and technology advancements, particularly in AI and LLM, to continue to drive product innovation.
● Specify design requirements, create design documentation, and participate in design reviews and critiques to refine design solutions and ensure high-quality outputs.
Requirements
● Bachelor’s degree, ideally in a related field.
● 10+ years of experience in understanding customer needs, UX design, product design, and product development, with a proven track record of delivering successful products in B2C and B2B verticals.
● Demonstrated experience taking a complex product and simplifying for the UX to build a more engaging and enriching experience.
● Understands how to deliver value to customers to drive retention through behavior/habit building best practices.
● Expertise in AI/ML, LLM (large language models), Chatbots, etc.
● Experience building and leading a team, hands-on designing and executing customer experience strategies with a focus on software tools, complex enterprise applications, or e-commerce.
● Proficiency in industry-standard design tools and a keen eye for aesthetics and detail.
● Strong communication, collaboration and influencing skills to work with cross-functional teams, senior stakeholders, and external partners to drive a culture of customer obsession and convey complex ideas to non-design stakeholders effectively.
● Strong problem-solving skills and the ability to develop innovative solutions aligned with user needs and technical feasibility.
● Domain knowledge in the wearables, personal health and wellness and life longevity space is ideal.
● Ability to work in a fast-paced environment and prioritize competing demands. Skilled at execution as well as ideation.
● Willingness to be in the office 2-3 days per week.
What We Offer:
● Competitive salary and performance-based incentives.
● Comprehensive benefits package, including healthcare, retirement plans, wellness plans, etc.
● Opportunities for professional growth and development.
● A dynamic and inclusive work environment.
